4.11.1. Consumer Protection
4.11.1.1. Improve consumer protections in public services with a review of complaints handling processes, exploring the options of mirroring the private sectors 'Super-complaint' system in the public sector and reforms to the current system of ombudsmen.
4.11.1.2. Introduce a 'community trigger' mechanism to enable the public to require a review of the provision of a particular service being delivered badly.
4.11.1.3. Extend the Freedom of Information laws to cover private companies delivering public services.
4.11.1.4. Work with Local Authorities to bring services together at a local level to provide a better service to citizens and support users in pooling their personal budgets into mutual support arrangements.
4.11.2. Competition
4.11.2.1. Continue and expand the 'what works network' to promote evidence-based policy making, establish an incubator for social enterprises developing innovation solutions to policy problems and expanding the use of public competitions to encourage innovation and public service.